Refund policy

We want you to be satisfied with your purchase from Zenelee, operated by Kweedee Ltd (registered in Ireland, company number 734723, 4 Sydenham Mews, Bray, Co. Wicklow, A98 C620, Ireland).
Please read the following carefully before making a purchase. By placing an order on our website, you agree to this Return and Refund Policy.

1. Return eligibility

Customers may return items within 30 days from the date of delivery.
To be eligible for a return, your item must:

  • be unused, unwashed, and undamaged,

  • be returned in its original packaging, including tags, accessories, and documentation,

  • be accompanied by the order number and proof of purchase.

Items that do not meet these conditions may be refused for refund or exchanged at our discretion.

2. Return procedure

To initiate a return, please contact us at contact@zenelee.com with your order number and a brief explanation of the reason for return.
Our team will provide you with detailed instructions on how and where to send your return.

  • Return shipping costs are the customer’s responsibility.

  • We recommend using a trackable shipping service or purchasing shipping insurance.
    We cannot guarantee that we will receive your returned item.

Returned items should be sent to the address indicated in our confirmation email (please do not send products directly to the manufacturer).

3. Refunds

Once your return is received and inspected, we will send you an email notification confirming receipt and indicating whether your refund has been approved or rejected.
If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.

Please note:

  • Shipping fees are non-refundable.

  • Refunds apply only to the price of the item(s) returned.

  • Any loss or damage during return shipping is the customer’s responsibility.

4. Exchanges

We do not process direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

5. Sale or discounted items

Sale or promotional items are refundable under the same conditions as full-price items, provided they meet the return requirements outlined above.

6. Damaged or defective items

If you receive a damaged or defective product, please contact us immediately at contact@zenelee.com within 7 days of receipt.
We will assess the situation and offer a replacement, repair, or refund as appropriate.

7. Late or missing refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; it may take time before your refund is officially posted.

  3. Contact your bank; there is often some processing time before a refund is visible.
    If you’ve done all of this and still have not received your refund, please contact us at contact@zenelee.com.

8. Final provisions

Kweedee Ltd reserves the right to modify this Return and Refund Policy at any time without notice.
The version in effect at the time of your order will apply to that purchase.